We gladly accept returns for exchange or refund within 30 calendar days after the delivery of your product. We understand that mistakes happen, whether it's choosing the wrong size or selecting the incorrect product. No need to worry – we're here to assist you with a hassle-free exchange or return process.
If you've realized you need a different size or a different product, please get in touch with us. Let us know the size or product you wish to exchange, and we'll promptly send you the correct item at no additional cost.
In the event that you no longer require the product and would like to initiate a return, we are happy to offer you a full refund, provided the product remains in a re-sellable condition.
Our goal is to ensure your satisfaction, and we appreciate your understanding. Feel free to contact us for any further assistance or clarification.
Thank you for choosing Neoallypets!
Email to firstname.lastname@example.org
or Call 302-553-2818