NeoAlly Elbow and Shoulder Brace for Dogs and Cats - Optimal Support for Pet Mobility
We value your satisfaction and want you to have a hassle-free experience with Neoallypets. If you need to return a product, we're here to help. Please review our return policy below:
- Time Frame: You may return items for exchange or refund within 30 calendar days from the date of delivery.
- Reasons for Return: We understand that mistakes happen, whether it's selecting the wrong size or product. We're committed to assisting you with a smooth exchange or return process.
- Exchange Process (USA Only): If you need a different size or product, please contact us with the details, and we'll promptly send you the correct item at no additional cost.
- International Returns: Unfortunately, we are unable to accept returns or offer refunds for international orders.
- Refund Policy: If you no longer need the product and wish to initiate a return, we will provide a full refund, provided the product is in a re-sellable condition. Please note that the buyer is responsible for return shipping costs and any loss in value if the item is not returned in its original condition.
- Customized Product Policy: All customized products are non-returnable.
- Customer Satisfaction: Our goal is your satisfaction. If you have any questions or need further assistance, feel free to reach out to our customer support team.
Contact Information:
Email: contact@neoallypets.com
Phone: 302-553-2818
Thank you for choosing Neoallypets!
Customer Reviews
This would not work for my dog but the concept was good. His foot and leg turn in really bad and was hoping it would realign his leg to go straight but no go.
I really like the product. It is definitely heads above the competitors. It is well made, and it works perfectly. There is one little problem I see. The buckle where the Velcrow strap goes through tends to get sideways, and causes the strap to bunch up. Wish I could you a pic for you to better understand what I'm trying to explain. Fix that problem and you have 5 stars for sure.
I got the largest size fit my 144 lbs German Shepherd m. Had to add a make shift extension but got it to work. The brace worked for a few day. Had to scold him because started to chew it. Woke up one morning and found the brace hanging off his shoulders. The brace no longer protecting his elbow. Trying to sew the pieces together but it’s like a puzzle. My be a hopeless projecting.
Fits well, used their guide. Seems to help my almost 14 y/o get around better
My dog Lucky has a Hygroma on his left elbow and he actually helped me put it on him, at first I didn’t let him run outside with it on, but lately have left on while he runs and it seams to move with him really good. Vet says it may take over 6 months and hope the Elbow and Shoulder Brace will hold up that long, we’ll see but after a month it’s seams to be made well enough that it should hold up.
